We want you to be delighted with your purchase. If there's any issue, here’s what you can do:
Our Policy:
- Exchanges & Store Credit Only: We don't offer refunds. However, if something isn’t up to snuff, we're here to assist you with an exchange or to offer store credit—your choice.
- Quick Notification Required: Spot a defect or received the wrong item? Please inform us within 48 hours of delivery.
How to Reach Us:
- Got a Problem? Shoot us an email at Support@theputchi.com
- or ring us at 9360867680 to initiate an exchange or discuss a replacement.
Refunding Your Purchase:
- Prepaid Orders: We refund defective items either back to your original payment method or as store credit, based on your preference.
- Cash on Delivery: For COD purchases, we process refunds via bank transfer or as store credit.
Items Not Eligible for Returns or Exchanges:
- Hygiene-focused products like maternity innerwear, intimates, reusable diapers, sanitary pads, and personal care items are final sale.
- Discounted Products: Items purchased on sale or at a discount are not eligible for returns or exchanges.
How to Make a Return:
- Eligible Products: Not satisfied? Returns are accepted within 5 days for products eligible for return.
- Process: Log into our website at [website URL], select the product you wish to return, describe the issue with some photos, and request a return or exchange.
After Approval:
- Schedule a Pickup: We'll confirm a pickup time and send you a return label.
- Be Ready: Please pack the item and have it ready for pickup at the agreed time.
Please Note:
- Shipping Fees: Original shipping costs are non-refundable.
For International Orders:
- Orders over 20,000 should qualify for free delivery.
Need more help or ready to start a return? Reach out to us at support@theputchi.com, and we'll guide you through the process.